FAQ

Car Insurance is basically a contract between you and the insurance company wherein you pay a premium for a policy that will provide protection against financial losses if the insured car is damaged or stolen. Car insurance covers theft of and damage to your car or damage that your car causes, plus liability protection in case you are sued pursuant to an accident

Under provisions of the India Motor Vehicles Act 1988, it is mandatory that every vehicle has a valid Insurance to drive on the road. Any vehicle used for any purpose, including personal, commercial or business purpose should be insured.

Generally there are two types of car insurance; Liability Only Insurance Policy (Third Party Insurance) and Comprehensive Insurance Policy.

Typically, General Insurance contracts are for a one-year period only.

Vehicles fitted with ARAI approved anti-theft devices and whose installation is duly certified by any of the Automobile Associations of India, are eligible for a discount of 2.5% on the OD (own damage) component of premium subject to a maximum of Rs. 500/-.

Yes, in case you are changing from any other insurance company to ICICI Lombard GIC Ltd. and have accrued some NCB from them, you can get the same transferred in case your vehicle is insured within 90 days of your renewal due date.

The NCB will be transferred to ICICI Lombard motor policy at the same rate that you are entitled to get from the previous insurance company on renewal of your policy. The NCB will be available, provided you show evidence that you are entitled to No Claim Bonus from your previous insurance company. Evidence can be in form of:
*A renewal notice or
*A letter confirming the NCB entitlement from the previous insurer or
*A written declaration (kindly note that in case of a false declaration, the policy will be subject to cancellation)

The Motor Insurance policy is a comprehensive vehicle insurance cover, which offers you: Any Loss or damage to your vehicle Third Party Liability Any permanent injury / death to a person caused by your insured vehicle Any damage caused to the property other than property belonging to the insured or held in trust or in custody or control of insured by your vehicle
*A Personal Accident Cover for the owner-driver of the vehicle while he is driving In case of loss or damage to the vehicle or the accessories insured, the Company covers the insured if the accident occurs due to the following hazards:
*Fire, explosion, self ignition or lightning
*Burglary, housebreaking or theft
*Riot and strike *Earthquake (fire and shock damage)
*Flood, typhoon, hurricane, storm, tempest, inundation, cyclone, hailstorm, frost
*Accident by external means
*Malicious act
*Terrorist activity
*Whilst in transit by road, rail, inland-waterway, lift, elevator or air
*Landslide and rockslide

The following events or losses are not covered in this policy:
* Mechanical/ Electrical breakdown
*Wear and tear, ageing of vehicle
*Consequential loss**
Depreciation
*Deliberate accidental loss
*Intoxicated driving
*Any contractual liability
*Damage to/ by a person driving any vehicles or cars without a valid license

** Consequential loss is an indirect loss, which is not directly resulting out of a loss event, but arising as a consequence of loss event. For example, Mr. Singh was on his way to office for an important meeting with client. Unfortunately, his vehicle met with a road accident resulting in damages to vehicle and it consumed lot of his time. Due to this, he could not attend the meeting resulting in loss of approx 15 Lakhs. Damages to vehicle due to the accident are covered however, but the loss of 15 Lakhs is consequential and hence not covered.

The provisions of the Motor Vehicles Act largely influence motor insurance in India . Offences relating to vehicular documents can affect the contract of insurance adversely. If the certificate of insurance is not valid at the time and date of accident, there is no question of claim under the policy, as the risk would have operated beyond the period of insurance. Just imagine the fate of the owner of a vehicle in case he does not have a valid policy and fatally injures a pedestrian by accident. The entire liability that would arise out of the third party claim would have to be borne by him. And that would mean a lot of money. The certificate of registration not only proves ownership of the vehicle but also gives it an identification number. If the vehicle is not registered in a person's name, he cannot be rightfully the owner of the same. He is therefore not entitled to claim any insurance money arising on account of accident to the vehicle. When a vehicle is sold, the buyer should necessarily get the ownership transferred in his name by means of a transfer endorsement in the RC book. Intimation should be given to the insurance company also to endorse the insurance policy accordingly. The driving license is a very important document. The insurance companies by means of a warranty in the policy specifically mention that the company shall not be liable to pay any loss or damage arising out of an accident, if at the material time the driver was not holding a valid and effective driving license. Valid means that the driver should possess the license entitling him to drive that particular type of vehicle. A person holding a driving license to drive a car is not entitled to drive a motor cycle. Effective it means that the license should be in force. If any of these conditions are not satisfied the driving license is treated to be invalid and claims if made are rejected by the insurance companies. A learner's license is said to be valid and effective, if an "L" board, according to specifications of the Act, is installed in the front and rear of the vehicle, and a person holding a valid and effective driving license of the vehicle being driven, is seated beside the holder of the learner's license. The permit is a document issued to commercial vehicles authorizing its use and route. Normally we find the words 'National Permit' written on the hood of trucks or buses. These vehicles are permitted to be used anywhere in India . If a truck meets with an accident in Gujarat whereas it possesses a permit to be used in Maharashtra only, the insurance company rejects the claim or makes a suitable deduction from the claim amount, for the breach. The fitness certificate is also issued to commercial vehicles as a proof of its roadworthiness for its particular use. If a vehicle does not have such a certificate and meets with an accident, the insurance companies may reject the claim if the insured cannot prove that the vehicle was roadworthy otherwise and the accident had nothing to do with its roadworthiness. If the vehicle had a fitness certificate and it had expired, insurance companies admit the claim but make a suitable deduction from the amount as penalty for the breach.

The following are the prominent extra risks that can be covered in addition to the standard cover:
*Personal accident of insured, spouse and unnamed passengers
*Legal liability of the employees of the insured
*Wider Legal Liability to Drivers

When you buy Motor Insurance online, you get an instant policy, as there is no documentation or paperwork involved. In addition, you have the advantage of choosing from multiple payment options e.g. Credit Card (Visa, Master Amex card), Net banking, Debit Card etc.

The following are the significant circumstances under which a discount is offered on the amount of premium to be paid: Where the insured is prepared to bear a fixed amount in respect of every claim for damages to the vehicle A discount commonly referred to as bonus is allowed on the premium when no claims are made against the policy during the relevant previous year.

According to the Motor Vehicles Act, a third party is any person who is not the insured or the insurer and includes the Government. Pedestrians constitute a large section of third parties. The pedestrians have not only a right to use the footpath but also occasionally to use the road and also cross it. Fare-paying passengers are those who are carried in a public service vehicle. The owner of the vehicle has a legal duty not only to provide roadworthy vehicles but also to appoint competent drivers. The owner's responsibility commences from the time the passenger enters the vehicle and continues until he alights from it. Any accident in the interim period is the responsibility of the owner. Non-fare paying passengers are those who are allowed to travel in the vehicle by gratis. In other words, owner of goods traveling in the goods vehicle hired by him for transportation of his goods is a non-fare paying passenger. Passengers allowed travel on humanitarian grounds are also non-fare paying passengers. The duty of the vehicle owner towards such passengers is to provide them with a reasonably safe mode of conveyance. Persons in other vehicles like drivers, the owner or passengers are also third parties. Children are not expected to exercise the same care as adults and therefore the driver of a motor vehicle has to show extra care towards children on the roads.

Complete damage or total loss (as it is popularly known) occurs in the event of the vehicle being beyond repair after an accident or fire etc. In such cases, the insurance company declares the car as a total loss'. Typically, one can claim total loss damages as follows:
*Inform the insurance company the time, date and place of the accident. You can get a standard form for filling in these details from any insurance company branch.
*File a First Information Report (FIR) at the police station closest to the place of mishap. Documents related to the vehicle like registration book, tax paid receipt, insurance papers, driving license, etc. are needed while lodging the FIR.
*You will need to surrender the following to the insurance company:
*Original registration certificate book
*Duplicate key
*The ownership of the car is then transferred to the insurance company and documents pertaining to transfer of ownership are filed. A No Objection Certificate (NOC) is required from the Regional Transport Authority (RTO) for the transfer of the vehicle.
*If the vehicle has been damaged by fire, then a report from the Fire Brigade authorities will also be required. Total Loss claims' could take a long time depending on how quickly or otherwise you are able to arrange for reports from the police and the fire brigade. To enable the process to go smoothly, it is advised to keep all documents related to the vehicle handy.

The car is neither to be insured for reinstatement value nor for depreciated value. It is to be insured for second-hand value in the local market for a similar type of car for a similar model. In the event of loss, the liability of insurance company is the maximum compared to the market value or the amount of insurance whichever is less.

The cubic capacity, use of car, normal area of operation and the value of car proposed for insurance decide the premium payable and also various extensions opted for.

In case of an accident, the insurance company pays for cost of damaged parts which are replaced and the labour cost towards repair cost of the vehicle. As per the revised regulations, depreciation is not deducted from the cost of the parts except for the tires and tubes for which 50 percent depreciation is deducted..

Third Party Liability insurance covers losses to a third person who is not a party to the insurance contract. The Motor Third Party insurance covers the following losses:
*Any permanent injury / death to a person caused by your insured vehicle
*Any damage caused to the property (excluding vehicle) of some other individual by your insured vehicle Liability is covered for an unlimited amount in respect of death or injury. Any damage to third party property is covered up to 7.5 Lakhs in case of Private Car and 1 Lakh in case of Two-wheeler.

Personal Accident Insurance covers death or disability caused due an unfortunate accident. The motor insurance policy essentially has a Personal Accident cover for the owner-driver, as per tariff, for which no extra premium is to be paid. For a person other than the owner and driver, the Personal Accident cover has to be purchased separately by paying an additional.

The policy essentially contains a Personal accident cover for the owner-driver, as per tariff. In case of un-named driver, the personal accident cover has to be purchased separately by paying an additional premium..

ARAI stands for Automotive Research Association of India. If you have installed an ARAI approved anti-theft device in your vehicle, whose installation is dully certified by the agency, you can get a discount of 2.5% on the OD (Own Damage) premium subject to maximum of 500. What are the different modes of payment on Carnation web page. You can choose between 6 payment options to pay your premium online:
*Credit Card – Make secure premium payment with your VISA, Master and AMEX card. Avail EMI without any extra charges on ICICI Bank, HDFC Bank, Citibank Credit Cards.
*Net Banking - Transfer the premium amount online through ICICI Bank and 13 other selected Banks
*Debit Card – Just enter your Citibank, HDFC Bank, ICICI Bank or any of the other 7 approved bank’s Debit Card details to pay your insurance premium directly
*Cash Card - Use your Done or ITZ Card to make the payment online
*Cheque/ Demand Draft: You can send a Cheque/ Demand Draft by courier to our office address.

Currently only Private Car and Two-wheeler can be insured online.

Yes, as a member of any of the following recognised Automobile Associations, a discount on Own ­­Damage (OD) premium is given under the policy. The following Associations are recognised:
*The Automobile Association of Eastern India
*The Uttar Pradesh Automobile Association
*The Western India Automobile Association
*The Automobile Association of Southern India
*The Automobile Association of Upper India

If your vehicle is fitted with anti theft devices, which are approved by the Automobile Research Association of India (ARAI), a discount on Own Damage (OD) premium is allowed..

Passengers other than the insured, including a paid driver and cleaner of the vehicle can be insured under this cover by paying an additional premium.

This situation is one of Double Insurance. In such cases, one of the policies is cancelled, provided there are no claims reported in either of the policies. Refund is granted on a pro rata basis for the period both the policies are in force concurrently. If one policy is applicable during the period 1.1.2000 to 31.12.2000, while the other is from 1.3.2000 to 28.2.2001. In case the first policy is cancelled on 1.4.2000, refund is made on pro rata basis for the period 2.4.2000 to 31.12.2000. In case the second policy is cancelled on 1.4.2000, then the refund is made for the period 2.4.2000 to 28.2.2001.
However if there is a claim on 1.4.2000, clearly both the policies will cover it. In such cases, the Contribution Condition of the policy is invoked, which states that each of the policies will bear its rate able proportion of the claim..

The Insured’s Declared Value (IDV) of the vehicle will be deemed to be the ‘SUM INSURED’ for insurance, and it will be fixed at the commencement of each policy period for each insured vehicle. The IDV of the vehicle is to be fixed based on manufacturer’s listed selling price of the brand and model as the vehicle proposed for insurance at the commencement of insurance. The IDV of the side car(s) and / or accessories, if any, fitted to the vehicle but not included in the manufacturer’s listed selling price of the vehicle is also, likewise, to be fixed.

The IDV of the vehicle is to be fixed based on the manufacturer’s listed selling price of the brand and model, as the vehicle proposed for insurance at the commencement of insurance /renewal and adjusted for depreciation. The IDV of the side car(s) and/ or accessories, if any, fitted to the vehicle, but not included in the manufacturer’s listed selling price of the vehicle is also likewise to be fixed. The schedule of depreciation for arriving at IDV is as below:
 

Schedule of Depreciation for arriving at IDV
Age of the Vehicle % of Depreciation for fixing IDV
Not exceeding 6 months 5%
Exceeding 6 months but not exceeding 1 year 15%
Exceeding 1 year but not exceeding 2 years 20%
Exceeding 2 years but not exceeding 3 years 30%
Exceeding 3 years but not exceeding 4 years 40%
Exceeding 4 years but not exceeding 5 years 50%


Covers them against death or disability caused due an unfortunate accident..

Electrical accessories: Any electrical and/or electronic equipment that is not factory fitted with the vehicle can be covered under electrical accessories at an additional premium of 4% on the value of such fitting. Value of electrical accessories will be as declared by the insured. For example, a Music System that is installed in the car after purchase of the vehicle can be covered.

Non-electrical accessories: Any Non-electrical/ Non-electronic equipment that is not factory fitted with the vehicle can be covered under non-electrical accessories at an additional premium of invoice value**. Value of non-electrical accessories should be the Invoice value of the non-electrical accessories up to the maximum limit of 20,000. For example, Mag wheels and/ or leather seats that are installed in the car after purchase of the vehicle can be covered. ** Own damage rate

Policy will only be issued if the LPG/ CNG kit is duly endorsed on the RC (Registration Certificate) by the concerned RTO

The premium payable for your vehicle depends on the below factors:
*Cubic capacity of the engine
*Age of vehicle
*Geographical Zone
*Type of Model
*IDV (Insured declared Value).

An endorsement is a written evidence of an agreed change in the policy. It is a document that incorporates changes in the terms of the policy. An endorsement can be of two types, i.e. Premium bearing and Non-premium bearing

Your vehicle is probably one of the most expensive things you own. Insurance protects this asset and helps you in coping with the financial loss caused by accidents, damage or theft. Another reason is that while driving, you are responsible for the safety of:
*Your passengers
*Your fellow drivers
*Other people’s property
*Pedestrians
*Yourself Insurance helps cover the costs of potential damages or injuries in case of an unforeseen accident or theft. Above all, in India it is mandatory to have at least a Third Party Motor Insurance before you can drive on

A non-premium bearing endorsement is the endorsement for which no additional premium is charged. For example, Rectification in contact details, Rectification in engine/ chassis number, Addition of hypothecation, etc.

A premium bearing endorsement is the endorsement for which additional premium is charged. For example, Transfer of ownership, Addition of LPG/ CNG kit, Change of RTO location, etc.

Following changes are allowed in the policy:
Name rectification
*Please send a mail with the policy details on customersupport@carnation.com You would be provided with a request number and the changes would be done
*You can click here to put in a request
*You can also visit our nearest branch with these documents for the same
Registration number/ Engine/ Chassis number rectification
*Please send a mail with the policy details and a scanned copy of your RC book on customersupport@carnation.com You would be provided with a request number and the changes would be done
*You can click here to put in a request and upload a scanned copy of your RC book
*You can also visit our nearest branch with these documents for the same.
Address Rectification
*Please send a mail with the policy details and the correct address details on customersupport@carnation.com . You would be provided with a request number and the changes would be done *You can click here to put in a request and upload a scanned copy of your address proof
*You can also visit our nearest branch with a request letter for the same
Address change
*Please send a mail with the policy details and the correct address details on customersupport@carnation.com You would be provided with a request number and the changes would be done
*You can click here to put in a request and upload a scanned copy of your address proof
*You can also visit our nearest branch with a request letter for the same
Change in model/Vehicle
*Please visit our nearest branch with a copy of your RC book, request letter and policy documents. These changes might affect the premium charged, so please carry a cheque along.
Name transfer (Transfer of ownership)
*If you transfer your vehicle on some other person’s name, the insurance also needs to be transferred on the new owner’s name.
*To get the insurance transferred in the new owner’s name, please visit our nearest branch with:
1. Endorsed copy of Registration Certificate/ Form 29 and Form 30 along with seller request letter for transfer of ownership
2. Proposal form filled and signed by the new owner of the vehicle
3. Vehicle inspection report if the difference between the date of transfer and request for endorsement is greater than 14 days
4. These changes might affect the premium charged, so please carry a cheque along
Addition of LPG/ CNG kit/ Electrical/ Non-electrical accessories
*Please visit our nearest branch with the following documents:
*Invoice copy of the CNG kit/ Electrical/ Non-electrical accessories and endorsed RC (with LPG/ CNG) or letter with the declaration value
*Request letter
*Cheque for paying the required premium
Addition of Anti-theft device
*Please visit our nearest branch with the following documents:
*Invoice copy of fitted device (ARAI approved) or letter with the declaration value
*Request letter
Change in RTO/ Registration
*Please visit our nearest branch with the following documents:
*Copy of your updated endorsed Registration Certificate (RC)
*These changes might affect the premium charged, so please carry a cheque along.
NCB Recovery/ Change
*Please visit our nearest branch with the following documents:
*Request letter from Insured
*Original NCB reserving letter from Previous Insurer
*Proof of sale of old vehicle
Addition of Hypothecation
*Please send a mail with the policy details, a scanned copy of your request letter, your sanction letter from the financial institution and the endorsed copy of your Registration Certificate (RC) on customersupport@carnation.com You would be provided with a request number and the changes would be done
*You can click here to put in a request and upload the scanned copy of request letter, your sanction letter from the financial institution and the endorsed copy of Registration Certificate
*You can also visit our nearest branch with these documents for the same
Change of Hypothecation
*Please send a mail with the policy details, a scanned copy of Request letter, your sanction letter from the new financial institution, NOC from the previous financial institution and the endorsed copy of Registration Certificate on customersupport@carnation.com You would be provided with a request number and the changes would be done
*You can click here to put in a request and upload the scanned copy of Request letter, your sanction letter from the new financial institution, NOC from the previous financial institution and the endorsed copy of *Registration Certificate
*You can also visit our nearest branch with these documents for the same
Cancellation of hypothecation
*Please send a mail with the policy details and a scanned copy of Request letter, your NOC letter from the financial institution documents and the endorsed copy of Registration Certificate on vcustomersupport@carnation.com You would be provided with a request number and the changes would be done
8You can click here to put in a request and upload the scanned copy of Request letter, your NOC letter from the financial institution documents and the endorsed copy of Registration Certificate
*You can also visit our nearest branch with these documents for the same.

*We would need at least a proof of Third Party insurance of the vehicle. Please keep a proof of either the policy taken by the new insured or a Third Party insurance proof *Please send a mail with the policy details and a scanned copy of your alternate insurance policy document (Proof of Third Party insurance) on customersupport@carnation.com .You would be provided with a request number and the changes would be done *You can click here to put in a request for cancellation.

*Please visit our nearest branch to obtain the NCB reserving letter. This is valid for 3 years from the date of issue
*You can also visit our nearest branch with the above mentioned documents for the same..

Yes, you can renew your policy online, starting 60 days before expiry of your existing policy. In case your vehicle insurance policy has already expired, our authorized surveyor would require an inspection of the vehicle, before policy issuance. The policy would only be issued subject to a satisfactory inspection and submission or required documents

In an insurance policy, the deductible or excess is the portion of any claim that is not covered by the insurance provider. It is normally quoted as a fixed quantity and is a part of most policies covering losses to the policy holder. The deductible must be paid by the insured, before he submits his application for the benefits of the policy.
In a typical automobile insurance policy, a deductible will apply to claims arising from damage to or loss of the policy holder's own vehicle, whether this damage/loss is caused by accidents for which the holder is responsible, vandalism or theft. Third-party liability coverage generally has no deductible, since the third party will likely to recover any loss, however small, for which the policy holder is liable.

A loss or risk that a policy does not cover. The exclusion clause in an insurance policy means a peril, events or circumstances whose risk is not covered by the insurance policy.

It covers loss or damage to the vehicle and accessories/fittings (if insured) arising out of the following risks: Fire, explosion, self-ignition or lightning flood, typhoon, hurricane, storm, tempest, inundation, cyclone, hailstorm burglary, housebreaking or theft riot and strike earthquake (fire and shock damage) accidental external means malicious act terrorist activity whilst in transit by road, rail, inland waterway, lift, elevator or air landslide, rock slide.

No Claim Bonus (NCB) is a discount on the premium of the “Own Damage Cover” part of your vehicle when you renew your policy, provided you have not made any claim during the last policy period of one year. The NCB can be accumulated up to a maximum limit of 50% on OD premium. No Claim Bonus will only be allowed provided the Policy is renewed within 90 days of the expiry date of the previous policy. You can transfer the full benefits of NCB, even if you switch your insurance company. NCB benefits are given as per the below chart:
 

All Types of Vehicles % of Discount on Own Damage Premium
No claim made or pending during the preceding full year of insurance 20%
No claim made or pending during the preceding 2 consecutive years of insurance 25%
No claim made or pending during the preceding 3 consecutive years of insurance 35%
No claim made or pending during the preceding 4 consecutive years of insurance 45%
No claim made or pending during the preceding 5 consecutive years of insurance 50%

Ask Us